Since its founding in 1937, Daifuku has been involved with material handling. We have developed material handling systems and equipment for storage, transport, sorting, and picking, tailored to a variety of fields and industries to provide the best solutions.
Our business environment is expected to keep growing in line with globally expanding logistics-related investments from the e-commerce sector; increasing demand for automation and longer facilities; and use of capital investment to resolve labor shortages and increase productivity. We believe it is vital to consistently improve the quality of products and systems we provide to society to ensure safety by thorough compliance with related laws, regulations and guidelines, and to have appropriate countermeasures in place to provide a sincere response to any unexpected issues arising. We therefore uphold the following as our management philosophy, “Provide the best solutions to benefit the global markets and the development of society.”
Initiative Materiality and relationship to SDGs
- Maintain and improve product and service quality to satisfy customer needs around the world
- Strengthen technology development platform
CSR Action Plan KPIs and targets for 2020
- Obtain and maintain ISO 9001 certification for all production sites
- Defects in products and services: 55% or less compared to 2014 basic unit
- Number of people acquiring Safety Assessor qualifications: 800
- Number of inventors: 240
In accordance with the ISO 9001 Quality Management System regulated by ISO (International Organization for Standardization), the pursuit of customer satisfaction is our fundamental policy and we guarantee the quality at every stage of planning, sales, design, manufacturing, installation and after-sales service.
Daifuku conducts quality management system initiatives based on top management reviews of the quality assurance system, which is linked with feedback from business operation management reviews that evaluate the achievements of each business operation and implement nonconformity corrective measures. In addition, as a companywide management review, the president evaluates and makes judgments on the necessity for changes in the quality management system by reviewing the progress made in achieving our product quality goals with the aim to strive for continuous improvements.
Initiatives for High Quality Products and Services
Quality Management System CertificationKPI
All production sites and primary locations in Japan, and all main production sites overseas, have obtained and maintained the ISO 9001 certification for quality management systems. As of January 2020, in terms of sales ratio production has been 100% certified in Japan and 67% certified overseas.
Defects in products and services (compared to 2014 basic unit) KPI
The target for fiscal 2019 was 58% or less, and the figure actually achieved was 52%. We will continue to make further improvements for the next fiscal year and beyond to achieve the target, and reduce the cost of defects.
Teamwork and improvement proposal activities
Crown SportsDaifuku places emphasis on teamwork in small groups and improvement proposal activities. We have recorded significant achievements by diligently conducting improvements at our work sites. There were 4,084 proposals for improvement of operations, cost reduction, quality, safety, environment, and other matters made during fiscal 2019.
Group-wide presentation contest
A highlight of teamwork in small groups is the annual group presentation contest held between teams that have passed the preliminary round. The event is attended by members of top management. This event was cancelled in fiscal 2019, in order to prevent the spread of infection of the novel coronavirus COVID-19.
Crown SportsNumber of improvement proposals
The Prize for Creativity
A Daifuku Group employee was awarded “The Prize for Creativity” for fiscal 2020, by Japan’s Minister of Education, Culture, Sports, Science and Technology. This award is presented to people working in the field of science and technology who have made outstanding achievements in creativity and originality that have contributed to improvements in technology, such as better workability, enhanced product quality, and cost improvements. A total of 43 employees from the Daifuku Group have been presented with this award, which the Group has received for sixteen consecutive years.
Number of patents registered
Daifuku proactively applies for patents and acquisition rights primarily for newly developed products. The progress of globalization has resulted in an increased number of patent applications made outside Japan in recent years.
Crown SportsTransition of patents by country (region)
Number of inventors KPI
The target for fiscal 2019 was 200 inventors, and the number actually achieved was 118. The selection process for inventions has become more stringent compared to last year, and subsequently there are less applications being submitted. We are holding more in-house workshops and making efforts to increase the number of applications and new inventors.
Product Safety (Qualified Internal Safety Assessors) KPI
To thoroughly ensure the safety of Daifuku’s products, the engineering and design divisions conduct risk assessments on existing models and newly developed products in accordance with internal regulations. Furthermore, Daifuku is systematically striving to cultivate young designers through product safety-related education conducted by both in-house and outside experts. In fiscal 2019, there are 791 employees who have qualified as Safety Assessors; this an increase of 157 people from fiscal 2018. So as to facilitate risk assessment from the standpoint of labor safety, we are also encouraging persons in charge at manufacturing sites to acquire this qualification.
- *Safety Assessor (SA): A person with the basic knowledge and capability required to confirm the adequacy of safety, as well as the ability to judge overall safety adequacy.
Safety Sub-assessor (SSA): A person with the basic knowledge and capability required to confirm the adequacy of safety.
Safety Basic Assessor (SBA): A qualification for machinery users. Able to perform a safety patrol and spot safety issues, as well as prevent hazardous modifications to aquipment.
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Handing down techniques and skills
Daifuku holds various training events and practical work to cultivate personnel who can work globally, and to pass along the skills and techniques of experienced personnel to the younger generation. In addition, we have established a skills certification system for maintaining and improving the techniques and skills required for production, including welding and assembly activities. As of March 2020, 541 employees have been certified under this program.
Number of qualified staff members (As of March 31, 2020)
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